Returns & Refunds Policy – Cloudora Supply
At Cloudora Supply, customer satisfaction and professional service are important to us. We aim to provide reliable wholesale distribution for vape disposables, smoke shop accessories, concentrates, extracts, pre-roll supplies, and related products. This Returns & Refunds Policy outlines the conditions under which returns, replacements, and refunds may be approved.
Wholesale Order Policy
Due to the nature of wholesale distribution and industry regulations surrounding vape and smoke-related products, all sales are generally considered final unless otherwise stated.
However, Cloudora Supply reviews return and refund requests on a case-by-case basis to ensure fair and reasonable resolutions for verified issues.
Eligibility for Returns
A return request may be considered under the following circumstances:
• Incorrect items received
• Damaged products during transit
• Missing items from an order
• Verified manufacturer defects
• Shipment errors caused by our team
To qualify for review, customers must contact us within 48 hours of receiving the order.
Non-Returnable Items
For safety, compliance, and quality assurance reasons, certain products may not be eligible for return or refund, including:
• Opened or used products
• Consumable items
• Clearance or final-sale products
• Products damaged after delivery
• Items returned without authorization
• Products restricted by local regulations
Cloudora Supply reserves the right to deny returns that do not meet eligibility requirements.
Return Authorization Process
Before returning any item, customers must contact our support team to request return authorization.
Return requests should include:
• Order number
• Description of the issue
• Photos of damaged or incorrect items
• Packaging images where applicable
Unauthorized returns may be refused upon arrival.
Damaged or Defective Products
If an order arrives damaged or contains defective products, customers should notify us immediately upon delivery.
Our team may request photographic evidence to assist with claim verification and carrier investigations. Once approved, Cloudora Supply may offer:
• Replacement products
• Store credit
• Partial refund
• Full refund where appropriate
Resolution methods are determined based on the specific situation and product condition.
Refund Processing
Approved refunds are processed back to the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.
Please allow several business days for the refund to appear after approval.
Shipping Costs
Shipping fees are generally non-refundable unless the issue resulted directly from our error, such as:
• Incorrect products shipped
• Verified damaged shipment
• Order fulfillment mistake
Customers may be responsible for return shipping costs unless otherwise approved by our support team.
Refused or Undeliverable Packages
If a package is refused, abandoned, or returned due to incorrect shipping information provided by the customer, additional shipping charges may apply.
Cloudora Supply is not responsible for delays, failed deliveries, or losses caused by inaccurate address details submitted during checkout.
Chargebacks & Payment Disputes
We encourage customers to contact our support team directly before initiating payment disputes or chargebacks. Most issues can be resolved quickly through direct communication.
Fraudulent chargebacks or abuse of refund policies may result in account restrictions or refusal of future service.
Compliance & Product Responsibility
Customers are responsible for ensuring that all products purchased comply with their local laws and regulations before ordering.
Cloudora Supply does not guarantee product eligibility in jurisdictions where vape, smoke, or related wholesale products may be restricted.
Customer Support
Our customer support team is available to assist with return requests, damaged shipments, and refund inquiries.
We are committed to handling all concerns professionally, fairly, and efficiently while maintaining high service standards for our wholesale partners.
For assistance, please contact us through our Contact page or official communication channels.
Policy Updates
Cloudora Supply may update this Returns & Refunds Policy at any time to reflect operational changes, legal requirements, or improvements to customer service procedures.
Customers are encouraged to review this page periodically for the latest updates.
Thank you for choosing Cloudora Supply. We value your business and appreciate the opportunity to support your wholesale sourcing needs.