Shipping Policy

Shipping Policy – Cloudora Supply

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

To maintain accuracy and compliance, every order is reviewed before shipment. During high-volume periods, processing times may be slightly extended.

Shipping Coverage

Cloudora Supply currently serves approved wholesale clients and distributors in supported regions. Shipping availability may vary depending on local regulations, carrier restrictions, and product category requirements.

Customers are responsible for ensuring that products ordered comply with their local laws and import regulations before purchasing.

Discreet & Secure Packaging

We understand the importance of privacy and professional handling. All orders are packaged securely to help protect products during transit and maintain discretion throughout the shipping process.

Our team uses durable packaging materials designed to reduce damage risks during transportation.

Shipping Methods & Carriers

We work with trusted shipping carriers to provide dependable delivery services. Available shipping methods and estimated delivery times will appear during checkout based on your location.

Estimated delivery times may vary due to:

• Carrier delays
• Weather conditions
• Customs inspections
• High seasonal demand
• Regional shipping restrictions

Cloudora Supply is not responsible for delays caused by shipping carriers or customs authorities once an order has been dispatched.

Tracking Information

Once your order has shipped, tracking details will be sent to the email address provided during checkout. Customers can use the tracking number to monitor shipment progress directly through the carrier’s website.

If tracking information does not update immediately, please allow carriers additional processing time.

Wholesale Shipping Requirements

Certain wholesale orders may require additional verification before shipment. This may include:

• Business verification
• Age verification where required
• Billing confirmation
• Compliance documentation

Cloudora Supply reserves the right to cancel or hold orders that fail verification requirements.

International Shipping

International orders may be subject to customs duties, taxes, import fees, or regulatory inspections depending on the destination country. These charges are the responsibility of the customer.

Delivery timelines for international shipments can vary significantly based on customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Cloudora Supply is not responsible for lost packages, delays, or additional fees caused by incorrect or incomplete shipping information submitted by the customer.

If you notice an address error after placing an order, contact our support team immediately before the order ships.

Lost, Damaged, or Delayed Shipments

If your package arrives damaged or appears lost in transit, please contact us within 48 hours of delivery confirmation.

To assist with investigations, customers may be asked to provide:

• Order number
• Photos of damaged packaging/products
• Shipping confirmation details

We will work with the carrier to review the issue and determine the next steps.